Refund policy

RETURNS & EXCHANGES
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We want you to love your Aurasphere piece. 
If something isn't right, we're here to help.

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RETURN WINDOW

We accept returns within 14 days of delivery 
for items in original, unworn condition with 
all original packaging intact.

To initiate a return, email us at wen@auraspheremiami.com 
with your order number and reason for return. 
We'll respond within 1–2 business days with 
next steps.

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RETURN SHIPPING

United States
Return shipping is on us. Once your return 
is approved, we'll send you a prepaid shipping label.

International
International customers are responsible for 
return shipping costs. We recommend using a 
tracked shipping method, as Aurasphere is not 
responsible for items lost in transit.

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REFUNDS

Once we receive and inspect your return, 
we'll process your refund within 5–7 business days. 
Refunds are issued to your original payment method.

Original shipping fees are non-refundable.

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EXCHANGES

We're happy to exchange items for a different 
size or style, subject to availability. 
Contact us at wen@auraspheremiami.com to arrange an exchange.

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FINAL SALE

Items marked Final Sale are not eligible 
for return or exchange. This will be clearly 
noted on the product page before purchase.

Discounted items not marked Final Sale follow 
the same return policy as full-price items.

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DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you received 
the wrong item, please contact us within 48 hours 
of delivery at wen@auraspheremiami.com with a photo of 
the item. We'll make it right immediately.